What you are charged, how to stop it, and when money comes back.

What it costs

Membership is $14.99/month or $99/year, in US dollars. The annual plan works out to $8.25/mo · save 45%.

You see the plan and the price before you pay, on the payment page itself. Stripe charges the card and emails you the receipt.

It renews by itself

A membership renews automatically at the end of each term — every month on the monthly plan, every year on the annual plan — at the same price, until you cancel it.

If we ever change the price of a plan you are on, we will email you before it takes effect, so you can decide whether to stay.

Cancelling takes one click

Sign in, open your account page, and press the button that manages your membership. It opens Stripe's own portal, where cancelling takes one click.

The cancellation takes effect immediately, and your membership stays usable until the end of the period you have already paid for. Nothing is charged after that.

There is no phone call, no retention offer, and no maze. We would rather you came back later than felt trapped now.

Refunds

Two plans, two rules:

• Monthly ($14.99/month): the period you are in is not refunded, and nothing is charged after it. You keep access until it ends.
• Annual ($99/year): you can have the full amount back within 14 days of the charge, whether it was your first payment or a renewal. After those 14 days, the current year is not refunded, and the plan will not renew again once you cancel.

How to ask for a refund

Email service@helloursa.com from the address on the account and tell us which charge you mean. You do not have to explain why.

We answer within three business days. Approved refunds go back to the card that paid, and banks usually take another five to ten business days to show them.

If something went wrong

Write to us and we will make it right, outside the rules above, in each of these cases:

• You were charged twice for the same period.
• You were charged after cancelling.
• Someone under 18, or someone who is not you, used your card.
• The site was unavailable for a meaningful part of the time you paid for.

If we stop offering membership

If we discontinue membership, we refund the part of the term you paid for and did not get. That is our commitment, not a favor.

Contact

Write to service@helloursa.com.